Cisco Unified CallConnector (Microsoft Windows) 1 license(s) 1 year(s)

Cisco® Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications. It enables more effective, more secure, more personal communications that directly affect both sales and profitability. It brings people together by enabling a new way of communicating--where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is needed. Cisco Unified Communications is part of an integrated solution that includes network infrastructure, security, mobility, network management products, lifecycle services, flexible deployment and outsourced management options, end-user and partner financing packages, and third-party communications applications.

An integral part of the Cisco Unified Communications family of products, Cisco Unified CallConnector for Microsoft Windows is a desktop solution integrated with Cisco Unified Communications Manager Express (formerly known as Cisco Unified CallManager Express) that delivers easy-to-use call control, presence, and mobility features to end users, facilitating increased productivity and more effective communications. Cisco Unified CallConnector for Microsoft Windows uses toolbars within common applications such as Microsoft Outlook and Internet Explorer, providing transparent desktop integration and giving users new and easy ways to work smarter and faster.

The Cisco Unified Communications family of voice, video, and IP communications products and applications helps organizations communicate more effectively--helping them streamline business processes, reach the right resource the first time, and reduce costs and maximize revenue. The Cisco Unified Communications System is an integral part of a complete, integrated business communications solution for organizations of all sizes that also includes network infrastructure, security, and network management products; wireless connectivity; a lifecycle services approach; and flexible deployment and outsourced management options, end-user and partner financing packages, and third-party communications applications.

Communications Made Easy
Cisco Unified CallConnector for Microsoft Windows delivers a new way to handle the everyday task of communicating with others within the business or with customers and vendors. As a fully integrated communications management solution with presence (availability status of a current user), the application is easy to use and can offer greater productivity when used consistently. Cisco Unified CallConnector for Microsoft Windows is not just another application for the Windows PC; it is embedded within business applications such as Microsoft Outlook and Internet Explorer. Cisco Unified CallConnector for Microsoft Windows offers the following features:

- Provides simple-to-use toolbar within Microsoft Outlook and Internet Explorer for dialing numbers, controlling the call, and setting user availability and location status.
- Brings together all user contacts for using Quick Dial or for starting a new e-mail or instant message to the contact.
- Offers a Quick Search feature to find a contact quickly with display of all contact numbers and methods plus location and availability of fellow employees without leaving your current application.
- Includes Quick Message, an instant messaging client for short communications with fellow employees.
- Provides inbound call screen pop with Outlook contact name and clickable options to take the call, send to voicemail, or send a Quick Message.
- Offers Quick Presence to conveniently display availability, location, and notes for contacts in directories and search results.
- Offers Quick Dial from any application, including Webpages, by highlighting a number and selecting Quick Dial.
- Cisco Unified CallConnector for Microsoft Windows, especially designed for the small and medium-sized business (SMB) or branch-office user, is supported by Cisco Unified Communications Manager Express 4.0 and later.

Cisco Unified CallConnector Personal
Cisco Unified CallConnector for Microsoft Windows is available in two configurations:

- Cisco Unified CallConnector Personal delivers call control features for the individual user using the Cisco Unified Communications Manager Express Telephony Application Programming Interface (TAPI) Telephony Service Provider (TSP).
- Cisco Unified CallConnector Server requires a Windows PC hosting the server application installed at each site giving users call control plus presence, instant messaging services, and rules-based automation based on a Session Initiation Protocol (SIP) client-server architecture.
- Cisco Unified CallConnector Personal is installed and configured on each Windows workstation associated with a Cisco Unified IP phone. Cisco Unified CallConnector Personal delivers all the call control features listed in Table 1 and is supported by any PC running Microsoft Windows.

Cisco Unified CallConnector Server
The Cisco Unified CallConnector Server application delivers the features described previously with the added benefit of presence and instant messaging. Cisco Unified CallConnector Server provides information about colleagues' locations, availability, and phone status using the same Cisco Unified CallConnector toolbars from within Outlook and Internet Explorer. Using simple icons and colors to show location and availability, users can reach colleagues quickly the first time and reduce phone tag, increasing productivity. Table 2 lists the additional features available with Cisco Unified CallConnector Server that can be installed on a Windows XP Professional, Vista, Windows 7 system or Windows Server.

Cisco Unified CallConnector Mobility
The Cisco Unified CallConnector Mobility upgrade provides Single Number Reach (SNR) functions that are fully integrated with the presence features of Cisco Unified CallConnector for Windows, thereby enabling you to set up SNR rules that fit your unique needs for where and under what presence conditions you want calls to be forwarded.
With the Cisco Unified CallConnector Mobility upgrade, even when away from the office, you can:

- Receive important business calls that are routed through your office Cisco Communications Manager Express.
- Define rules to select which calls should be routed and where to reach you--home, cell, or other.
- Access any unconnected calls, because they are returned to your voice mailbox.
- Perform mid-call functions, when connected through the SNR rules, including transfer or conference, to other users on the same Cisco Communications Manager Express system.
- Cisco Unified CallConnector Mobility is an optional upgrade to Cisco Unified CallConnector for Windows. Cisco Unified CallConnector Mobility must be installed along with Cisco Unified CallConnector Server on a customer-provided PC or Cisco Media Convergence Server running Microsoft Windows operating system.

Reduce Communication Delays with Colleagues and Decision Makers
Cisco Unified CallConnector provides the status of co-workers before you try to contact them. In a manner similar to that for popular instant messaging status indicators, you can set your status from the Cisco Unified CallConnector toolbar. This status information is updated automatically to all users from the Cisco Unified CallConnector Server and can be viewed from the toolbars in Internet Explorer, Outlook, or the Quick Search Results window. By seeing who is online, offline, available, or busy or by viewing a custom message such as "on vacation" or "in a meeting," you know why someone is unavailable. Knowing whether contacts are available helps reduce communication delays between workers, thereby allowing faster decision making and enhanced productivity.